Designing A Who Cares Wizard For 2Ia - Source Excerpt 04

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This source excerpt preserves a bounded section of 2IA.org/agent-file-handoff/Archive/2026-05-17-who-cares-wizard/Designing a Who Cares Wizard for 2IA.org.md so readers can inspect the evidence without opening the full source file.

**Source path:** 2IA.org/agent-file-handoff/Archive/2026-05-17-who-cares-wizard/Designing a Who Cares Wizard for 2IA.org.md

**WC-10 Workplace surveillance or retaliation.** *Issue.* Use this when the user is dealing with workplace monitoring, surveillance, or retaliation connected to protected workplace rights. *Contacts.* [NLRB charge guidance](https://www.nlrb.gov/about-nlrb/what-we-do/investigate-charges), [NLRB regional offices](https://www.nlrb.gov/about-nlrb/who-we-are/regional-offices), [publicinfo@nlrb.gov](mailto:publicinfo@nlrb.gov), [EEOC Public Portal](https://publicportal.eeoc.gov/), [EFF legal assistance](https://www.eff.org/pages/legal-assistance). *Blurb.* The NLRB is often the official destination when monitoring intersects with protected concerted activity, while EEOC becomes relevant if the monitoring or retaliation also reflects discrimination. *Next steps.* Write down the monitoring practice, who imposed it, what right or activity came before the retaliation, and whether a discipline or termination notice exists. *Final-page snippet.* “Describe the monitoring and the consequence separately. Then explain what protected workplace activity came before it.” citeturn20view4turn20view5turn18view6turn18view1turn18view9

**WC-11 Student privacy or school monitoring.** *Issue.* Use this when the user is concerned about education records, school monitoring, or a student-privacy violation. *Contacts.* [FERPA information page](https://studentprivacy.ed.gov/ferpa), [File a complaint](https://studentprivacy.ed.gov/file-a-complaint), [FERPA complaint form](https://studentprivacy.ed.gov/sites/default/files/resource_document/file/EComplaint%20form%20FERPA_Updated_508_013123.pdf), [DOJ civil-rights report](https://civilrights.justice.gov/report/). *Blurb.* FERPA is the core federal route for education-records problems, and the Department of Education says complaints must be timely and fact-specific. *Next steps.* Gather the student notice, the policy or vendor name, the dates of disclosure or monitoring, and any written request you already made to the school. *Final-page snippet.* “Start with the record, disclosure, or monitoring event that concerns you. Then add the date, school, and decision-maker.” citeturn19view2turn20view9turn21search2turn18view2

**WC-12 Health privacy or medical-data misuse.** *Issue.* Use this when the problem involves a covered provider, health plan, health clearinghouse, or related misuse of health information. *Contacts.* [HHS OCR complaint page](https://www.hhs.gov/hipaa/filing-a-complaint/index.html), [HHS OCR complaint process](https://www.hhs.gov/hipaa/filing-a-complaint/complaint-process/index.html), [OCR complaint portal](https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf), [OCRComplaint@hhs.gov](mailto:OCRComplaint@hhs.gov), [OCRMail@hhs.gov](mailto:OCRMail@hhs.gov), [1-800-368-1019](tel:+18003681019). *Blurb.* HHS OCR is the official federal route for many health-information privacy complaints and says it can investigate covered entities and their business associates. *Next steps.* Keep the provider or plan name, dates, notices, screenshots, and the shortest factual description of the alleged disclosure or misuse. *Final-page snippet.* “Use the smallest accurate story: who held the data, what happened, when it happened, and why you believe it violated your privacy rights.” citeturn18view3turn20view8turn18view4

**WC-13 Government surveillance or policing complaint.** *Issue.* Use this when the concern is government monitoring, police surveillance, intelligence sharing, watchlisting, or a related civil-rights issue outside the travel-redress context. *Contacts.* [DOJ civil-rights report](https://civilrights.justice.gov/report/), [1-855-856-1247](tel:+18558561247), [202-514-3847](tel:+12025143847), [FOIA.gov](https://www.foia.gov/), [2IA Public Records](https://2ia.org/public-records-and-foia/), [ACLU state affiliates](https://www.aclu.org/affiliates), [EFF legal assistance](https://www.eff.org/pages/legal-assistance). *Blurb.* This route should combine official complaint options with a records route, because surveillance concerns are often impossible to understand without the contract, policy, or records trail behind them. *Next steps.* Decide whether your first move is a complaint, a records request, or both, and keep the record clean: dates, agencies, technologies, and notices. *Final-page snippet.* “If you cannot yet prove the system, ask for the policy, vendor, or data-sharing record that would show it exists.” citeturn18view2turn20view0turn5view0turn19view5turn18view9

**WC-14 Biometric or facial-recognition concern.** *Issue.* Use this when face, voice, fingerprint, gait, or other biometric matching appears to be part of the problem. *Contacts.* [DOJ civil-rights report](https://civilrights.justice.gov/report/), [FTC consumer contact](https://www.ftc.gov/about-ftc/contact), [ReportFraud.ftc.gov](https://reportfraud.ftc.gov/), [ACLU state affiliates](https://www.aclu.org/affiliates), [EFF legal assistance](https://www.eff.org/pages/legal-assistance). *Blurb.* This is a good route when the user knows biometrics are involved but does not yet know whether the most useful lever is consumer protection, civil-rights enforcement, or litigation support. *Next steps.* Identify who used the system, where it was used, whether consent was requested, what decision followed, and whether a record or notice can be requested. *Final-page snippet.* “Treat the biometric system like a decision system: who used it, what it matched, what it triggered, and how you can challenge the result.” citeturn18view2turn19view7turn18view9turn19view5

**WC-15 Automated decision or benefits-screening challenge.** *Issue.* Use this when an algorithm, risk score, automated triage system, or AI-assisted decision affected benefits, services, healthcare, or another high-stakes determination. *Contacts.* [DOJ civil-rights report](https://civilrights.justice.gov/report/), [HHS OCR complaint portal](https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf), [CFPB complaint portal](https://www.consumerfinance.gov/complaint/), [2IA Public Records](https://2ia.org/public-records-and-foia/), [NIST AI RMF](https://www.nist.gov/itl/ai-risk-management-framework). *Blurb.* 2IA’s own framing is that if a model affects reputation, services, investigation, work, travel, or benefits, people need reasons, human review, appeal, deletion, and accountable ownership. *Next steps.* Ask for the notice, the stated reason, the source data, the human-review option, and any policy or contract that explains how the tool is used. *Final-page snippet.* “Ask what data fed the decision, what rule or model was used, who can review it, and how a mistake gets repaired.” citeturn0view0turn18view2turn18view4turn18view0turn16search15

**WC-16 Border, watchlist, or travel redress.** *Issue.* Use this when the person repeatedly encounters screening problems at airports, borders, or related transportation hubs. *Contacts.* [DHS TRIP portal](https://trip.dhs.gov/s/?language=en_US), [DHS TRIP information page](https://www.dhs.gov/dhs-trip), [TRIP@tsa.dhs.gov](mailto:TRIP@tsa.dhs.gov), [ACLU state affiliates](https://www.aclu.org/affiliates). *Blurb.* DHS describes TRIP as the single point of contact for people who commonly face difficulties during travel screening or at U.S. borders, which makes it the default official route here. *Next steps.* File the redress inquiry, save the redress control number, and note the dates, airports, border crossings, carriers, and exact screening issue you experienced. *Final-page snippet.* “Use one clean timeline: date, airport or border point, carrier if relevant, what happened, and whether it has happened before.” citeturn12search3turn12search7turn12search19turn12search15turn19view5

**WC-17 Telecom or carrier privacy complaint.** *Issue.* Use this when the concern involves communications services, unwanted calls/texts, or carrier handling of sensitive telecom data such as CPNI. *Contacts.* [FCC complaint center](https://consumercomplaints.fcc.gov/hc/en-us), [FCC privacy complaints](https://consumercomplaints.fcc.gov/hc/en-us/articles/8824334151572-Privacy-Complaints), [FTC consumer contact](https://www.ftc.gov/about-ftc/contact), [EFF legal assistance](https://www.eff.org/pages/legal-assistance). *Blurb.* FCC is the official consumer complaint entry point for communications services, and its privacy materials explicitly discuss carrier duties regarding customer proprietary network information. *Next steps.* Save the call logs, screenshots, account notices, and the name of the carrier or provider before filing. *Final-page snippet.* “Name the provider, the service, and the data or call event involved. Screenshots and account notices help more than long narratives.” citeturn19view0turn15search12turn18view8turn19view7turn18view9